Job Description
Technical Service Representative – MH (Hybrid)
Location: Canada – travel inside and sometimes outside Canada required.
Responsibilities:
- Help diagnose and walk customers through technical issues
- Field test and trials of product improvement solutions
- Product application support, working with Product Specialist Team
- Quality assurance for both shop and field teams
- Major warranty investigations, warranty claim reporting back to the factory
- Report concerns of product lines to the PC
- Both Capital and Remanufactured Equipment
- Technician Mentoring
- Global Support
- Travel inside and sometimes outside of Canada
Knowledge/Education and Experience:
- Must be experienced in and have a strong knowledge of Epiroc equipment.
- Heavy Equipment/Electrical Red Seal Certified or last year apprentice scheduled to write and obtain license.
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