Technical Service Representative

Job Description

Employee Recognition and Rewards

Performance Bonus, Holiday Gifts, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund

Professional Development

Job Training, Professional Development

Responsibilities

• Identifying, diagnosing, and resolving technical issues with hardware, software, or network systems
• Answering inquiries, providing clear and concise instructions, and guiding customers through troubleshooting steps
• Identifying and escalating complex issues to higher-level support teams or development teams when necessary

Job Requirements

• Amenable to work ONSITE
• Preferably with Technical Support Experience, but not required
• SHS Graduate or at least 2 years in College are welcome to apply
• Strong understanding of relevant hardware, software, and networking concepts
• Ability to ...