Technical Service Rep

Responsibilities

• Provide expert technical support to customers, sales teams, and manufacturing partners, addressing inquiries about product capabilities and applications.
• Troubleshoot and resolve plastics processing and compounding issues at customer sites, delivering innovative, practical solutions.
• Manage customer complaints, conduct root-cause analysis, and deliver actionable feedback to the product development team.
• Represent the organization at polymer industry conferences, plastics trade shows, and technical seminars. Deliver engaging presentations, webinars, and contribute to industry publications.
• Maintain accurate reports, including call reports, project updates, and monthly activity summaries.
• Provide technical and functional guidance to colleagues, sharing best practices in color concentrates, polymers, and compounding technologies

What We Offer