Technical Service Manager (Hanoi)

Job Purpose

Technical Service Manager (TSM) is responsible for delivering technical support, application engineering, and value-added services to customers and distributors in Vietnam. The role aims to drive lubricant sales growth, improve customer retention, protect margins, and ensure optimal product performance in mining, industrial, power, off-road, on road and potential marine applications.

Key Responsibilities

1. Technical Support & Application Engineering

• Provide on-site technical support to key customers (mining, marine, power plant, construction, forestry, industrial).
• Conduct equipment lubrication audits, product recommendations, and application mapping.
• Troubleshoot lubrication-related issues, including wear, contamination, overheating, oil consumption, and failures.
• Support new product trials, conversions, and commissioning.

2. Product Test Used ...