Job Description

Description

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Core Responsibilities:

The Technical Service Manager is responsible for helping the customer to be successful, ensuring product performance in the field, protect Axalta market share, gaining and improving customer satisfaction.

  • Lead the new line service daily work follow safety process and practice
  • Set up and manage the on line service team.
  • Identified and build relationships with key person in customers
  • Establish baseline and improve on customer satisfaction
  • Perform daily, weekly and monthly checklist, and improve the coating performance
  • Responsible for internal and external reports
  • Customer issue report log sheet QVR, and lead the ABC weekly call
  • Communicate with CSR Sales team, GBT team and PE team form a good team work to support the customer.
  • Manage the site team performance, set up site team COT and lead the IPP review, develop the site team to achieve t...

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