Technical Service Expert

Job Description :

Report to: Technical Service Manager

• Manage & develop powder technical service procedures and standards
• Monitor technical service of powder segment to ensure service on time and meet customer requirements and expectations.
• Manage customer line product complaints: call upon customers to determine scope of problem for either on the spot or follow-up laboratory resolution.
• Provide customers with powder technical service in the entire paint process to meet required on-line quality and cost targets.
• Coordinate and support introduction trials of new and modified technology at customer plants to ensure they meet expectations and add value to their business.
• Coordinate with Technical team in ensuring paint formulae are robust and reproducible with appropriate testing regimes to result in right first time production conforming to factory requirements.
• Comply with Company & statutory E&HS reg...