Job Description

Field Service Engineer to cover Service/Equipment/Sales demands in the Mexican Republic and internationally, and to cover FSEs on vacations, etc. The FSE is in charge of service, maintenance, and repair of Agfa DPC equipment families:

Anapurna, Jeti Titan/Mira, Tauro Family, Onset Family, and the rest coming, Bronco, Avinci, ASANTI, IT issues, etc.

What You'll Do:

  • Minimizes equipment/system downtime.

  • Ensure customer satisfaction. 

  • Give remote support and have a good percentage of calls solved by remote support.

  • Give a very complete and detailed operator training to customers.

  • Register all the interventions in service reports and on time.

  • Work on preventive maintenance on all Inkjet customers according to a schedule. Keep up to date with online Agfa information such as updated manuals and technical notes.

  • Adds the IT support for our software like Asanti 

    • Education:

    ...

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