Technical Service Engineer

As a Technical Service Engineer , you will be the first line of support for our clients, troubleshooting technical issues and providing solutions to ensure optimal performance of their IT systems. You will work closely with clients to understand their needs, offer technical guidance, and resolve issues in a timely manner. Your expertise will play a crucial role in maintaining customer satisfaction and enhancing the overall service experience.

KEY RESPONSIBILITIES

• Provide technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve hardware and software issues for a variety of IT systems and applications.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Conduct regular system maintenance, updates, and troubleshooting to ensure optimal performance.
• Document all support interactions and maintain accurate records of issues and resolutions.
• Educate c...