Job Description
General duties
• Technical assistance of our products and systems generally as follows, both on site and phone / email support: -
o As per customer / sales staff requests.
o As per received enquiries provided by others.
o Consultant specified projects in conjunction with our sales staff.
o As per requests from distributors.
o To assist other engineers and / or service partners.
Specific tasks
• Provide telephone, email and site support for our systems and products.
• Provide telephone, email and site support for GIH systems and products.
• In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory.
• This role will require site or customer visits -
o To assist sales staff with customer technical support.
o Commissioning of our systems and products.
o Technical assistance, including troubleshooting, installati...
• Technical assistance of our products and systems generally as follows, both on site and phone / email support: -
o As per customer / sales staff requests.
o As per received enquiries provided by others.
o Consultant specified projects in conjunction with our sales staff.
o As per requests from distributors.
o To assist other engineers and / or service partners.
Specific tasks
• Provide telephone, email and site support for our systems and products.
• Provide telephone, email and site support for GIH systems and products.
• In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory.
• This role will require site or customer visits -
o To assist sales staff with customer technical support.
o Commissioning of our systems and products.
o Technical assistance, including troubleshooting, installati...
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