Job Description
Technical Service Coordinator
Full/Part Time: Full Time
Hours: 37.5, 5 days a week (Monday – Friday 09:00 – 17:30 / 1 hour lunch break)
Customer Facing: Yes
Location: Office Based
Job Summary
The Technical Service Coordinator will provide support for managed service contracts and core accounts across a range of laboratory and scientific instruments. The main focus of this role is delivering timely and professional customer service to clients who contact the Customer Support Centre for technical and product enquiries. This includes accurately recording equipment faults in the MS Dynamics CRM system, managing service requests, and ensuring agreed response targets are met.
The role also involves monitoring service providers to ensure Key Performance Indicators (KPIs) are met, and taking escalation actions where necessary to meet contractual obligations. You will assist with collecting and reporting service data for account managers and main...
Full/Part Time: Full Time
Hours: 37.5, 5 days a week (Monday – Friday 09:00 – 17:30 / 1 hour lunch break)
Customer Facing: Yes
Location: Office Based
Job Summary
The Technical Service Coordinator will provide support for managed service contracts and core accounts across a range of laboratory and scientific instruments. The main focus of this role is delivering timely and professional customer service to clients who contact the Customer Support Centre for technical and product enquiries. This includes accurately recording equipment faults in the MS Dynamics CRM system, managing service requests, and ensuring agreed response targets are met.
The role also involves monitoring service providers to ensure Key Performance Indicators (KPIs) are met, and taking escalation actions where necessary to meet contractual obligations. You will assist with collecting and reporting service data for account managers and main...
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