Job Description

Key Responsibilities

  • Produce high-quality content optimized for both SEO and LLM consumption, ensuring clarity, accuracy, and scalability.
  • Develop in-depth content on product applications, use cases, and case studies, with strong technical depth when required.
  • Create authoritative CX industry content that supports marketing, sales, and thought leadership.
  • Own and continuously improve content performance, with the ability to demonstrate impact through SEO results, traffic growth, engagement, and CTA conversion metrics.
  • Automate content creation workflows and optimize, train, and iterate on selected LLMs to produce higher-quality content at scale. Experience with content engineering tools such as AirOps is a strong plus.
  • Conduct keyword research to support SEO-optimized content and continuously improve on-site copy, structure, metadata, and schem...

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