Technical Product Support Specialist – OEM Engines and Generators

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About the role:

We’re looking for an enthusiastic and technically minded Technical Product Support Specialist to join our team at the JCB World Parts Centre supporting our OEM Engines and Generator products. In this role, you'll play a key part in supporting product quality, customer satisfaction and continuous improvement across our parts operation.

As a Technical Product Support Specialist, you'll be the main point of contact for external enquiries to support in the troubleshooting of machine technical concerns. The role also ensures that customer feedback on emerging product concerns are documented and reported to our factory teams to drive continuous product improvement. You'll also work proactively, being responsible for ensuring JCB’s technical literature is up to date and accurate as well as ready for any new product launches.

You'll work closely with customers, engineering teams and w...