Job Description

Summary

This role is critical because Bell is operating in a fast-evolving AI landscape where Contact Center AI and Agentic AI technologies change rapidly, and we need someone who can keep up technically while thinking strategically about how to extract maximum business value. The role blends rare technical AI fluency with strong product and business strategy, enabling us to make the right build, buy, and partner decisions. With a very aggressive roadmap, this person will tie together architecture, vendors, and business priorities to ensure our AI investments are focused, validated, and delivering real impact.

Key Responsibilities

  • Define and evolve product strategy for Contact Center AI and Agentic AI solutions
  • Identify market opportunities and customer problems in CX automation and AI driven service
  • Lead customer discovery, competitive analysis, and technology scouting
  • Drive short and long term product road...

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