Technical Product Consultant III

Description

The Challenge

The Technical Product Consultant for the Adobe Target solution will provide technical support to Adobe Digital Experience Customers. Key elements of the role involve handling technical issues and ensuring our customers are set up for success. You will field questions, log and work on high-priority issues, meet with customers regularly, and manage escalations while working with the extended Adobe Support team (Support and Engineering). The goal is to ensure that you can anticipate and avoid issues, identify and mitigate against risk.

When necessary, you may be required to go on-site to expedite the resolution of a technical issue, or as part of an overall Customer experience improvement exercise. Team members will be required to document all customer cases fully, customer problem interactions, and customer environment details to ensure complete regular Customer Account reviews. The objective is to create memorable Cust...