Job Description
We are looking for a technically proficient and customer-focused individual to join our team as a Pre-Sales and Technical Support Executive . This role involves providing pre-sales consultation, post-sales technical support, and solution design assistance for our range of KVM switches, video matrix systems, IP KVMs, control systems , and related AV/IT infrastructure solutions.
Key Responsibilities:
Pre-Sales Support:
Collaborate with the sales team to understand customer requirements and propose appropriate KVM/AV solutions.
Prepare and deliver technical presentations and product demonstrations to prospective clients.
Provide solution design, BoQ (Bill of Quantity), and proposal support for tenders or enterprise projects.
Assist with product positioning and ROI justification in customer meetings.
Technical Support:
Offer Level 1 and Level 2 support for KVM and AV solutions to partners and customers.
Troubleshoot hardware, firmware, and connectivity issues (...
Key Responsibilities:
Pre-Sales Support:
Collaborate with the sales team to understand customer requirements and propose appropriate KVM/AV solutions.
Prepare and deliver technical presentations and product demonstrations to prospective clients.
Provide solution design, BoQ (Bill of Quantity), and proposal support for tenders or enterprise projects.
Assist with product positioning and ROI justification in customer meetings.
Technical Support:
Offer Level 1 and Level 2 support for KVM and AV solutions to partners and customers.
Troubleshoot hardware, firmware, and connectivity issues (...
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