Job Description

Job Purpose

Lead thetechnical deliveryof customer-facing support and managed IT services across enterprise-grade infrastructure, ensuringexceptional service quality,customer satisfaction, andcompliance with vendor collaboration programmes.

You will manageLevel 2+ engineering teamsresponsible for supporting and maintaining critical IT systems — includingfirewalls, storage, virtual machines, and cloud platforms— while working closely with our services product team and technology vendors to design, develop, and deployinnovative service offerings.

Key Responsibilities

Customer-Focused Service Delivery

  • Deliverexceptional technical supportand managed services to external customers.
  • Act as a senior escalation point for complex technical issues, ensuring swift and effective resolution.
  • Build and maintain strong customer relationships, fostering trust and long-term part...

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