Technical Partner Support Manager

About the Company

We are looking for a highly skilled Technical Operations Lead to act as the key technical & operational expert and mentor for our partner support operations, ensuring our partners receive world-class support.

About the Role

As a Partner Operations Manager, you will be the bridge between our frontline support team and the Stakeholder Program Manager. You will dive deep into complex technical issues, provide guidance and mentorship to our support engineers, and drive improvements in our operational processes to enhance the partner experience. If you are a problem-solver who loves to troubleshoot, teach others, and build efficient systems, this role is for you.

Responsibilities

• Serve as the primary technical escalation point (Level 2) for the existing supp...