Technical Operations Support Engineer

About the Role

We are looking for an experienced Application Support Engineer to join our team. In this role, you will be responsible for providing technical and application support, analyzing system issues, and ensuring the stability, reliability, and efficiency of day-to-day operations. You will play an important role in improving customer satisfaction, supporting deployment initiatives, and driving continuous improvements across our IT systems.

Key Responsibilities

• Enhance customer service delivery through proactive engagement, contributing to customer satisfaction and organic business growth.
• Provide technical and application support to maintain stable, reliable, and high-performing system operations.
• Perform regular system maintenance and implement performance optimizations to improve system efficiency and functionality.
• Manage customer expectations effectively, escalating complex or critical issues to the appropriate teams t...