Technical Operations Support Engineer

🚀 Hiring: Technical Operations Support Engineer

📍 Location: Remote / Flexible

About the Role

We are seeking a highly skilled Technical Operations Support Engineer to join our growing team. We need a FinTech technical professional who can bridge the gap between our technology platform and our merchants' needs. This role is critical to ensuring seamless operations and exceptional support for both external merchants and internal teams.

Key Responsibilities

Technical Support & Merchant Success

• Provide advanced technical support via email, ticketing systems, and Slack
• Troubleshoot complex payment processing and integration issues
• Support merchant meetings alongside Sales to address technical requirements
• Collaborate with banks and payment gateways to resolve transaction issues
• Deliver clear, actionable solutions for API integrations and operational c...