Technical Operations Support Agent

Responsibilities

• Participate in MIC platform administration activities (e.g., shutting down and starting servers, verifying automated system operations, managing access groups, maintaining backup units, and restoring files)
• Perform basic network activities (e.g., resetting passwords, configuring new users, and performing regular maintenance procedures)
• Carry out activities related to systems and technological equipment (e.g., activation, configuration, maintenance, and repair)
• Assist in evaluating equipment needs, identifying solutions, and managing computer equipment by informing the Help Desk team of required changes
• Respond to user requests, resolve and propose solutions to encountered problems, escalate more complex issues, and perform necessary follow-up
• Participate in planning and executing activities required for deploying and upgrading desktop systems
• Ensure adherence to standards, procedures, guidance, a...