Job Description
If you think you could support Visa as a VOCC VAS Manager, we want to hear from you – together, let’s make Visa a great place to work.
What’s it all about?
Support an ITIL based infrastructure to include incident resolution and escalation of incidents for which there is no immediate workaround. The VOCC VAS Manager, needs to have a similar discipline, but will also be expected to drive the team to resolve upwards of 80% of all incidents without the need for any escalation. Ideal candidate must possess demonstrable leadership qualities combined with technical expertise, and client advocacy to be able to drive and direct a best-in-class ITIL focused Team of professionals. The VOCC VAS Manager will be required to drive service level expectation against the performance of the team to ensure that external or internal clients experience a positive response to enquiries, incidents or events.
What we expect of you, day to day.
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