Job Description

Responsibilities

  • Hands-on management, training, and development of a small team of operators.
  • Support and leadership for hiring a team of operators as the team grows.
  • Shifts and on-call scheduling.
  • Monitor various aspects of the Interactive Brokers global brokerage system in real time.
  • Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
  • Participate in Post-Incident review in collaboration with architecture and infrastructure teams.
  • Provide 2nd-level technical support to internal teams.
  • Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs.
  • Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
  • As part of the team, act as the primary escalation point for all brokerage system technical issues.

    • Key Requirements

  • Strong communication skills, with English as the primary language.<...

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