Technical Operations Manager

Job Board Direct Omagh, NIR, GB Permanent

Job Description

Technical Operations ManagerLocation: Omagh, Northern IrelandReports to: CTORole PurposeThe Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements (SLAs).The role will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service ResponsibilitiesTeam Leadership & ManagementLead, manage, and develop a team of ~14 technical staff across multiple disciplinesConduct regular 1:1s, performance reviews, and coaching sessionsManage resource allocation, scheduling, and workload balancingSupport recruitment, onboarding, and training of new staffFoster a high-performance, customer-focused team cul...