Job Description
Lead the in-field technical team as an Operations Manager with Eastlink in Sudbury, ON. This role focuses on coaching, team efficiency, and enhancing the customer experience.
As an Operations Manager, you will provide crucial support to a skilled team, fostering their development and coaching technicians effectively. Your leadership is vital in identifying opportunities to increase efficiency and ensure a safety-first culture. You will also contribute to performance metrics, with a specific focus on the Customer Experience Score.
Key Responsibilities:
• Lead and support a skilled in-field technical team
• Coach technicians to maximize their potential
• Identify and implement efficiency improvements
• Analyze performance metrics to boost CES
• Cultivate a safety-first culture within the team
Requirements:
• Post-secondary education is required
• At least 3 years in leadership roles
• Technical aptitude with changing technologies
• Experience in teleco...
As an Operations Manager, you will provide crucial support to a skilled team, fostering their development and coaching technicians effectively. Your leadership is vital in identifying opportunities to increase efficiency and ensure a safety-first culture. You will also contribute to performance metrics, with a specific focus on the Customer Experience Score.
Key Responsibilities:
• Lead and support a skilled in-field technical team
• Coach technicians to maximize their potential
• Identify and implement efficiency improvements
• Analyze performance metrics to boost CES
• Cultivate a safety-first culture within the team
Requirements:
• Post-secondary education is required
• At least 3 years in leadership roles
• Technical aptitude with changing technologies
• Experience in teleco...
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