Job Description

About the Role

NEC Darwin is seeking a Technical Operations Manager to lead our System Engineering and Architectural team in delivering high-quality operational and project-based services for government clients. In this role, you will oversee the management of Windows servers, databases, and critical Microsoft server products such as Exchange and Active Directory.


Additionally, you will be responsible for providing architectural direction, detailed reporting for informed decision-making, and ensuring high availability of ICT infrastructure. Your leadership will ensure that service levels are met, operational processes are effective, and customer satisfaction remains a top priority.

Key Accountabilities

  • Lead proactive system monitoring, maintenance, patching, and incident response.

  • Manage major incidents and provide timely, professional customer updates.

  • Oversee team performance against service levels and service ce...

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