Job Description
Microsoft 365, Infrastructure & Managed Services
About the Role
SWiZ Technologies is looking for a hands-on and customer-focused Technical Operations Engineer to support our managed services customers in Singapore.
This is not a pure helpdesk or desktop support role. The successful candidate will serve as the primary local technical resource responsible for onsite support, technical escalations, service coordination and operational follow-up.
The role works closely with our remoteL1/L2 support team, specialist project engineers and business management to ensure customer issues are resolved promptly and services are delivered reliably.
The ideal candidate is a practical IT generalist who can troubleshoot independently, communicate confidently with customers and take ownership of issues from identification through resolution.
Key Responsibilities
Technical Support and Escalation
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