Job Description

JOB DESCRIPTION

Do you have Support Engineering experience, and are you seeking a new contract opportunity? Horizontal Talent is helping a collaborative company recruit a Technical Operations Engineer.

As a Technical Operations Engineer, you will be responsible for providing technical support and maintenance for software applications. You'll collaborate with various teams, including development, IT, and customer support, to resolve application-related problems and enhance the user experience.

During your first few weeks in this Application Support Engineer role, you can expect to take on some of the following:

  • Respond to and resolve application-related issues reported by users
  • Track, prioritize, and document incidents using a ticketing system
  • Provide timely updates to users and stakeholders on the status of issues
  • Diagnose and troubleshoot application problems, including software bugs, performanc...

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