Technical Manager - Support

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.

Papaya Global is is hiring a Technical Manager – Support to lead our global support team. In this role, you'll own and resolve complex technical issues, debug platform and API challenges, and act as the key bridge between Support, R&D, and Product.

You'll mentor team members, drive process improvements, and champion customer needs by identifying recurring issues and systemic gaps. If you have strong technical expertise, SaaS support experience, and proven leadership skills, we'd love to have you on board.

You will:

Key Responsibilities

• Own and resolve escalated, high-complexity tec...