Job Description
Enhance agricultural machinery support as a Technical Machine Specialist at Brandt's Regina Customer Support Center. Your expertise will drive improved resolution times and bolster communication across servicing locations.
In this pivotal role, you'll establish a knowledge hub within the dealer organization, collaborating with Service Managers and Advisors to elevate diagnostic and repair capabilities. Your work will lead to reduced downtime for customers and foster efficient problem-solving using CCMS and other tools that bolster machine performance.
Key Responsibilities:
• Manage technical requests via Case Contact Management System
• Document details in CCMS before John Deere submission
• Coordinate support cases with John Deere factory
• Identify product quality issues alongside John Deere
• Communicate training needs with Service Managers
Requirements:
• Red seal heavy-duty technician certificate or equivalent
• 5+ years of service experience in the A...
In this pivotal role, you'll establish a knowledge hub within the dealer organization, collaborating with Service Managers and Advisors to elevate diagnostic and repair capabilities. Your work will lead to reduced downtime for customers and foster efficient problem-solving using CCMS and other tools that bolster machine performance.
Key Responsibilities:
• Manage technical requests via Case Contact Management System
• Document details in CCMS before John Deere submission
• Coordinate support cases with John Deere factory
• Identify product quality issues alongside John Deere
• Communicate training needs with Service Managers
Requirements:
• Red seal heavy-duty technician certificate or equivalent
• 5+ years of service experience in the A...
Ready to Apply?
Take the next step in your AI career. Submit your application to Brandt today.
Submit Application