Technical Lead

Role Overview

As the Technical Lead for our IT Service Desk, you'll be essential in guiding our team to deliver exceptional technical support. You'll mentor service desk engineers and collaborate on customer onboarding, ensuring a smooth operation.

Key Responsibilities

• Oversee daily operations and identify trends for continuous improvement in technical performance.
• Coach team members, enhance skills, and develop personalised growth plans to foster professional development.
• Act as the go-to person for complex technical issues, staying updated on industry trends and best practices.
• Implement best practices to ensure high-quality support and efficiency within the service desk.
• Organise training sessions to share knowledge and promote ongoing learning among team members.
• Collaborate with teams to ensure a seamless customer onboarding process, addressing any technica...