Job Description

Description

Key Responsibilities

  • Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations. 
  • Define and execute the ServiceNow development roadmap, aligning with organizational goals. 
  • Collaborate with IT leadership and stakeholders to drive platform adoption and innovation. 
  • Establish governance frameworks, coding standards, and security protocols for ServiceNow development. 
  • Responsible for - design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort & schedule estimates. 
  • Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules. 
  • Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs. 
  • Implement automation, AI/ML-driven workflows, and ServiceNow bes...

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