Job Description
Job Summary
We are seeking a seasoned Technical Lead with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in CIMCII and Contact Center Advisory Services. This role involves working in a hybrid model with a focus on IT Consulting and Analytics. The position does not require travel and operates during day shifts.
Responsibilities
We are seeking a seasoned Technical Lead with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in CIMCII and Contact Center Advisory Services. This role involves working in a hybrid model with a focus on IT Consulting and Analytics. The position does not require travel and operates during day shifts.
Responsibilities
- Lead the design and implementation of technical solutions using CIMCII to enhance contact center operations.
- Oversee the integration of Contact Center Advisory Services to optimize customer interactions and improve service delivery.
- Provide technical guidance and support to the team ensuring adherence to best practices and industry standards.
- Collaborate with cross-functional teams to identify and address technical challenges in IT Consulting and Analytics.
- Develop and maintain documentation for technical processes and soluti...
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