Technical Implementation Specialist

So, what's the role all about?The role of the Technical Implementation Specialist entails direct interaction with customers, offering expertise on NICE products and various aspects of the contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social media. Depending on project assignments, responsibilities include both technical duties and business-oriented tasks such as managing customer satisfaction, configuring NICE products, coordinating across departments, and ensuring project success. Additionally, this role involves leadership within the organization, including mentoring and coaching junior team members.

How will you make an impact?

• Responsibilities involve providing consultative support for NICE solutions to various clients, including both public and private sector organizations with diverse information management and contact center setups.
• Technical tasks include configuring, programming, and m...