Technical Helpdesk Troubleshooter

Are you ready to make your next career move to join our team as a Technical Helpdesk Troubleshooter in Acapulco?

As our next Technical Helpdesk Troubleshooter, you willsupport maintenance technicians in resolving technical issues, working to ensure products are maintained in compliance with KONE’s safety, process and quality requirements.
 

Technical help desk and site support services for Front Lines
• Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution
• Provide spare part identification support
• Support in proximity stock definition for new LIS
• Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
• Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections
• Log all cases to THD tool
• When needed, assign/direct the case to a relevant exper...