Technical Field Support Lead - EV and Transit

Advantages

• Total Rewards: A competitive salary, comprehensive benefits package, and a generous vacation policy.
• Future Planning: Robust insurance coverage and a group RRSP plan.
• Impactful Work: The chance to work on large-scale, sustainable projects that define the future of transit.
• Culture: Join a collaborative, innovative, and future-focused team environment.

Responsibilities

• Quality & Warranty Oversight: Manage the Market Quality Report (MQR) process to address repeat failures, control warranty costs, and provide data-driven evaluations.
• Field Leadership: Oversee Service Technicians in troubleshooting, parts procurement, and repairs on our client’s vehicles.
• Root Cause Analysis: Investigate recurring technical issues and develop effective countermeasures.
• Campaign Management: Support and execute fleet-wide service campaigns.
• Liaison & Support: Act as the centr...