Job Description

We are looking for a Technical Executive to join our team in Travel at AXA Partners.

What You'll Be Doing

  • Conduct 1-to-1 technical and informative sessions with Agents as needed
  • Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
  • Conduct complaint analysis and root cause analysis
  • Participate in and propose process improvement implementations
  • Participate in crisis cells when necessary
  • Participate in client audits and workshops at their level
  • Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
  • Monitor Agents' telephony performance and provide corrective feedback
  • Actively manage case escalations and complex cases, delivering quality solutions within appropriate timeframes
  • Control EOD, LLN, and Recovery activities, monitoring cases and advising Agents
  • Monitor Red Flag notifications and updates...

Ready to Apply?

Take the next step in your AI career. Submit your application to Axa Partners today.

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