Technical Engineer

Overview

Provide first‑ and second‑level technical support for systems, equipment, or applications under service contracts.

Diagnose, analyze, and resolve technical faults efficiently to minimize downtime. Escalate complex issues to senior engineers, vendors, or manufacturers when required.

Responsibilities

• Perform preventive and corrective maintenance according to maintenance schedules and service agreements.
• Carry out system checks, testing, commissioning, and configuration during service activities.
• Ensure all maintenance and service tasks comply with technical standards and safety regulations.
• Respond to service calls, breakdowns, and customer issues within agreed Service Level Agreements (SLAs).
• Record service activities, fault reports, and resolutions in the service supports system.
• Prepare service reports, root cause analysis (RCA), and recommendations for improvement.
• Pro...