Technical Engineer

We are looking for a Technical Engineer.

Responsibilities:
● Responsible for handling Level 2 analysis, trouble shooting and resolution.
● Responsible for handling product queries.
● Handling all the communication related to the assigned customer accounts.
● Coordinating the issues internally and with outsourced partners,service providers (MNO’s,ISPs,ILD / NLDcarriers) and onsite teams.
● Responsible for maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use.
● To interface with customers for all CSRs internal and external.
● Emergency CSR handling on a 24/7 service level, with on call support.
● Implement workarounds to limit customer downtime. Subsequently follow-up and ensure implementation of permanent solution.
● Participate or organize Technical Call ...