Technical Engineer

Responsibilities

• Schedules with customers on preventive maintenance activities
• Performs onsite comprehensive preventive maintenance
• Generates comprehensive preventive maintenance reports
• Uploads preventive maintenance reports to Field Service Management System
• Updates tickets in a timely manner in Field Service Management System
• Provides technical assistance to Level 1 Engineers
• Provides onsite or offsite support to customers
• Prepares incident reports if required
• Prepares problem management reports, if required
• Handles small scale projects independently and assists in large scale project deployment
• Assists in project deployment and ensures deployment according to timeline
• Provides input to develop documents for projects
• Captures and updates project implementation technical issues for lessons learned
• Conducts project testing and commissioning with customers
• Updates installation tickets in a timely mann...