Job Description
TECHNICAL CUSTOMER SUPPORT SPECIALIST
Chihuahua, MX
$16,000 - $23,000/month (MXN)
The Technical Customer Support Specialist provides world class customer support in a high-volume call center environment. In this position, the TCS Specialist will provide front line product technical support for customers by answering inquiries received via phone, email or from internal channels.
The Specialist will initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department. This position requires an individual that has a problem-solving mindset, solid electro-mechanical skill set, and the ability to navigate across departmental lines, utilizing all available resources to solve issues.
a Day In The Life
Provide world class customer support on a wide range of customer requests via phone and email in a high-volume technical support call center
Acquire and maintain product knowledge and b...
Chihuahua, MX
$16,000 - $23,000/month (MXN)
The Technical Customer Support Specialist provides world class customer support in a high-volume call center environment. In this position, the TCS Specialist will provide front line product technical support for customers by answering inquiries received via phone, email or from internal channels.
The Specialist will initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department. This position requires an individual that has a problem-solving mindset, solid electro-mechanical skill set, and the ability to navigate across departmental lines, utilizing all available resources to solve issues.
a Day In The Life
Provide world class customer support on a wide range of customer requests via phone and email in a high-volume technical support call center
Acquire and maintain product knowledge and b...
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