Technical Customer Support

Why You Should Join Us?

Join a passionate and collaborative team at the forefront of delivering exceptional technical support for Intelex, a leading platform in Environmental, Health, Safety, and Quality (EHSQ) management. As a Support Analyst, you’ll play a key role in helping our customers succeed by resolving technical issues and ensuring a seamless user experience. If you're a problem-solver who thrives in a fast-paced environment and enjoys making a real impact, we’d love to meet you.

What You’ll Do?

Responsibilities

• Managing a dynamic queue of customer support inquiries via our ticketing system, email, and phone.
• Diagnosing and resolving technical issues related to the Intelex software.
• Determining whether issues are system-related or user-related.
• Troubleshooting and debugging qualified system issues.
• Investigating root causes and documenting findings for our Research & Development and Qual...