Technical Customer Support Representative

Job description:

Experience

1–4 years in Customer Support / Customer Success / Technical Support

(Strong freshers with relevant AI exposure may be considered)

Role Overview

We are seeking a client-focused Technical Customer Support professional who can actively guide, assist, and support customers in using our Software. This role emphasizes hands-on client interaction, understanding customer requirements, and ensuring a smooth, seamless, and satisfying customer experience while using AI tools such as ChatGPT.

The ideal candidate will be comfortable guiding clients step-by-step, resolving doubts, and ensuring customers are able to use the platform efficiently without friction.

Key Responsibilities

Client Guidance & Support

Guide clients through platform features, workflows, and functionalities

Help customers frame and refine AI prompts based on their specific n...