Technical Customer Support Representative

Job Description: Technical Customer Support Representative (Lighting Solutions)

Are you passionate about providing exceptional technical support while working in a dynamic industry? Join our team, a leader in cutting-edge lighting solutions for professionals, consumers, and the Internet of Things. Our innovative, energy-efficient products and systems enhance safety, productivity, and urban living.

Key Responsibilities:

• Handle technical customer inquiries via phone, email, chat, and social messaging channels.
• Provide accurate and practical information on products and services, following established guidelines.
• Assist with pre-sales inquiries, general questions, and technical support for various products.
• Address inbound customer requests, documenting case information and ensuring timely resolution.
• Escalate complex issues to higher support tiers when necessary.
• Collaborate with fellow technicians to resolve or...