Technical Customer Support Representative

Technical Customer Support Representative We're Hiring! Technical Customer Support Representative Position Overview We are looking for a passionate and customer-focused Technical Customer Support Representative to join our growing team. In this role, you will assist customers with technical questions, troubleshoot software and hardware issues, and deliver an outstanding support experience through phone, email, and chat. Responsibilities Provide professional technical support via phone, email, and live chat. Diagnose, troubleshoot, and resolve hardware, software, and network-related issues. Guide customers through step-by-step solutions in a clear and friendly manner. Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system. Escalate complex technical issues to senior support or engineering teams when necessary. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Maintain knowledge of company product...