Job Description

Role Summary

Our client is seeking a Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders by diagnosing and resolving hardware and software-related issues. The successful candidate will play a key role in supporting product implementation, troubleshooting technical challenges, delivering training, and ensuring a high level of customer satisfaction.

This role is ideal for a technology-driven professional who enjoys problem-solving, customer interaction, and working in a dynamic, fast-paced environment.

Key Responsibilities

  • Provide technical support to customers, partners, sales representatives, and internal teams via phone, email, and chat.
  • Diagnose and resolve hardware, software, connectivity, installation, and configuration issues.
  • Provide technical expertise on database setup, user management, reporting, system configuration, and platform navigation.
  • Troubleshoo...

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