Technical Customer Support Representative - Executive Jets (onsite)

POSITION SUMMARY

Act as the Embraer technical representative supporting a key customer in Executive Aviation on all technical matters, ensuring fleet safety, availability, and performance.  This position is 100% onsite and based in Columbus, Ohio, and serves as a key technical role within Embraer's Customer Care Center, headquartered in Brazil.

JOB RESPONSIBLITIES

• Manage customer expectations and perform effectively under time‑critical and high‑pressure conditions, including the resolution of multiple Aircraft on Ground (AOG) events for a fleet of more than 100 aircraft.
• Provide on‑site technical support, including troubleshooting and technical clarifications, with a strong focus on retur...