Job Description
Job Title: Technical Customer Support Professional
Shift Timings: 12 PM to 9 PM (subject to change based on daylight saving) Location: Chennai (In Office)
Position Overview:
The Support Analyst is the first point of contact for users of Trimble products and is responsible for troubleshooting and resolving reported hardware, software and field service issues. The Support Analyst ensures that incident response and resolution is accomplished in a timely, accurate and customer-centric manner and within established service level agreements (SLAs).When required, the Support Analyst will escalate service incidents to L2 / L3 Support. The Support Analyst will continue to operate as the point-of-contact to the customer until the incident is resolved.
Key Responsibilities:
Receive client inquiries via phone, chat, systems or email and follow defined processes for managing support cases through resolution...
Ready to Apply?
Take the next step in your AI career. Submit your application to Trimble Inc. today.
Submit Application