Job Description

Take ownership of customer issues reported and see problems through to resolution.

  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for appropriately escalating unresolved issues to the appropriate internal team members.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Document knowledge in the form of knowledge-based tech notes and articles.

Pay: $4,500,000 - $5,000,000 per month

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