Job Description

  • Respond to customer queries through various channels, including phone, email, and chat.
  • Resolve issues efficiently while maintaining a positive and professional tone.
  • Accurately record all customer interactions in the CRM system.
  • Escalate complex cases to the appropriate teams for further assistance.
  • Suggest improvements to enhance the overall customer support process.
  • Maintain company standards in all customer interactions.

Requirements

  • Educational Qualification: Graduate in B.Tech, Polytech, B.Sc. (Electronic), or IT.
  • Experience:
  • Prior experience in technical support is essential.
  • A minimum of 2 years of experience in technical customer support.

Skills:

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