Technical Customer Support Engineer

Job description

Quuppa is hiring a Technical Customer Support Engineer in the USA (preferably East Coast or Central US) to join its Services team. Primary responsibilities consist of delivering remote technical support for Quuppa products alongside support for third party resold systems and solutions, including troubleshooting, instructing customers on product usage, delivering training, contributing to support program development and collaborating on technical documentation. The role offers potential for expanded responsibilities.

Who are we looking for ?

An ideal candidate for this role is a customer-oriented person who is self-motivated, hands-on, organized, capable of successfully following up and completing complex tasks & not afraid of asking questions.

To succeed in this role, one needs to gain an in-depth knowledge of Quuppa and partner’s products and be able to relate this knowledge to non-technical customers. The role also requires vali...